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New CME-Eligible Webinar: Promoting Safety, Professionalism, and Patient and Personal Satisfaction

December 6th, 2018

Understanding how to consistently, professionally, and ethically address encounters with dissatisfied or aggressive patients is critical to the creation and preservation of a healthy and prosperous clinical environment. In addition, failing to successfully foster a culture of safety and professionalism within a medical practice is a contributing factor to physician burnout, putting both doctors and their patients at risk of adverse outcomes.

As part of our ongoing continuing medical education (CME) series, the Medical Mutual Risk Management team has developed a new webinar to teach physicians about the importance of professionalism as the foundation of safe, quality healthcare, as well as best practices to address behaviors that undermine the culture of safety. This webinar is led by James W. Pichert, PhD, Professor of Medical Education and Co-Founder of the Center for Patient and Professional Advocacy at Vanderbilt University. Dr. Pichert is an educational psychologist with longstanding research experience on promoting health professionals’ patient-related interactions.

During this educational webinar, participants can expect to learn the following:

  1. How to identify components of a workplace safety assessment, including risk factors and areas for improvement.
  2. The correlation between patient complaints, co-worker concerns, and physician burnout.
  3. Strategies for addressing behaviors that undermine a culture of safety.


The webinar can be accessed here: “Promoting Safety, Professionalism, and Patient and Personal Satisfaction.” Members will need to login to view the webinar and can claim CME credit after completing a post-webinar test and evaluation.

Our additional CME-eligible webinars are available here: https://www.medicalmutualgroup.com/rm-webinars.

Medical Mutual is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

For more information about the accreditation of this program, please contact our CME Team at 800.662.7917 or at CMETeam@mmicnc.com.


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