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Practice Administrators Share Ideas on Self Risk Assessments

July 15th, 2009

For the past five years, the Risk Management Department has hosted focus groups on a variety of topics. Some of the past topics have included Disaster Planning, Electronic Medical Records, Non-Nursing Personnel, and Peer Review. Our topic this year took on a new and different format. Instead of multiple goals and objectives, we had one goal: to determine the viability of an office-based Self Risk Assessment.

A Self Risk Assessment allows practices to assess their own risk with a tool such as a web-based program. The focus groups explored the interest and feasibility of this type of program.

As always, our target audience was the practice administrator. This year we targeted nine cities throughout North Carolina and Virginia, a large increase from the three to four cities visited for past focus groups. A total of 114 practice administrators attended the sessions. We wanted to capture data from a variety of urban, suburban, and rural locations.

During the sessions, we received excellent feedback on our current Risk Assessment model and a proposed Self Risk Assessment model. At Medical Mutual, we truly have a challenge—we want to reach more physicians and practices with our Risk Assessment. However, statistics show we are only able to reach about 800 physicians per year, which in reality is less than 10% of our insured population. We are looking to the future to determine our next steps as we strive to improve our Risk Management service offerings.

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